Common Email Scams & How to Spot Them

A plain-language guide to the most common email scams people fall for. Learn the red flags so you can protect yourself and your family.

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1. Fake Amazon Emails

These emails pretend to be from Amazon and claim there's a problem with your order, your account, or your payment method. They want you to click a link and enter your Amazon login or credit card information on a fake website.

Example Subject Lines
  • "Your Amazon order has been confirmed — $849.99"
  • "Action Required: Verify your payment method"
  • "Your Amazon account has been locked"
  • "Refund Notification: $329.00 has been issued"
Red Flags
  • Sender address is not @amazon.com (e.g., amazon-alerts@secure-verify.com)
  • You don't recognize the order or didn't purchase anything
  • Email asks you to "verify" your payment or account by clicking a link
  • Urgent language: "Your account will be suspended in 24 hours"
  • Links point to domains that aren't amazon.com
What To Do

Don't click any links. Go directly to amazon.com and check Your Orders. If there's no matching order, the email is fake. Delete it.

Got a suspicious Amazon email? Forward it to for a free check.

2. PayPal Phishing

Fake PayPal emails tell you your account has been "limited," there's been an unauthorized transaction, or you need to confirm your identity. They send you to a fake PayPal login page to steal your credentials.

Example Subject Lines
  • "Your PayPal account has been limited"
  • "Unauthorized transaction detected on your account"
  • "Confirm your identity to restore access"
  • "You sent a payment of $500.00 to [unknown name]"
Red Flags
  • Greets you as "Dear Customer" instead of your name
  • Sender is not @paypal.com
  • Asks you to click a link to "verify" or "confirm" your account
  • Threatens account suspension or legal action
  • Contains spelling or grammar mistakes
What To Do

Don't click any links. Open a new browser tab, go to paypal.com directly, and sign in. If there's a real issue, PayPal will show it in your account. Report phishing emails to phishing@paypal.com.

Unsure if a PayPal email is real? Forward it to and we'll check it.

3. Fake DocuSign Requests

Scammers send emails that look like DocuSign signature requests. Clicking "Review Document" takes you to a fake site that downloads malware or steals your login credentials. These are especially effective because people expect DocuSign emails and act on them quickly.

Example Subject Lines
  • "Please sign: Agreement for Services"
  • "Document ready for your signature"
  • "Completed: Your signed document is ready"
  • "Action required: Review and sign your contract"
Red Flags
  • You weren't expecting a document to sign
  • Sender is not @docusign.net (the real DocuSign domain)
  • The "Review Document" button links to a non-DocuSign URL
  • No specific details about what you're signing or who sent it
  • Asks you to download an attachment instead of signing online
What To Do

If you weren't expecting a document, don't click anything. Contact the supposed sender directly to verify. Real DocuSign emails always come from @docusign.net and link to docusign.net.

Unexpected signature request? Forward it to and we'll verify it.

4. IRS & Tax Scams

These emails claim to be from the IRS and tell you about a tax refund, a problem with your return, or a request for your tax transcript. Here's the key fact: the IRS does not contact taxpayers by email. Any email claiming to be from the IRS is a scam.

Example Subject Lines
  • "IRS Notification: Tax Refund Approved — $3,247.00"
  • "Important: Your tax return has been rejected"
  • "IRS Tax Transcript Request Confirmation"
  • "Final Notice: Overdue tax payment required"
Red Flags
  • Any email that claims to be from the IRS is a red flag by itself
  • Promises of unexpected refunds or tax credits
  • Threats of arrest, lawsuits, or license revocation
  • Requests for Social Security numbers, bank account info, or credit card numbers
  • Links to sites that aren't irs.gov
What To Do

Delete it immediately. The IRS only communicates by postal mail. If you're concerned about your tax status, go directly to irs.gov or call the IRS at 1-800-829-1040. Forward IRS scam emails to phishing@irs.gov.

Got a tax-related email? Forward it to and we'll confirm it's a scam.

5. Tech Support & Geek Squad Scams

These emails claim you've been charged for a subscription renewal — usually Geek Squad, Norton, McAfee, or Microsoft — and tell you to call a phone number to "cancel." When you call, the scammer tries to get remote access to your computer or your credit card information.

Example Subject Lines
  • "Geek Squad Renewal — $349.99 charged to your account"
  • "Norton Antivirus Auto-Renewal Confirmation"
  • "Microsoft Security Alert: Your PC is compromised"
  • "McAfee Subscription Renewed — Invoice #GS-29481"
Red Flags
  • You don't have a subscription with the company mentioned
  • The email asks you to call a phone number to "cancel" instead of providing a website link
  • Large dollar amounts designed to alarm you into acting quickly
  • Invoice looks like a plain text email, not a professional receipt
  • The phone number doesn't match the company's official support number
What To Do

Don't call the number. Check your bank or credit card statement — if there's no charge, the email is fake. If you do have a real subscription, manage it through the company's official website, not through an email.

Unexpected renewal charge email? Forward it to for a free check.

6. Bank Phishing

Fake bank emails tell you your account has been locked, there's been suspicious activity, or you need to update your information. They send you to a convincing replica of your bank's website to capture your login credentials.

Example Subject Lines
  • "Your account has been temporarily locked"
  • "Suspicious login attempt detected"
  • "Important: Update your banking information"
  • "Unusual activity on your Chase/Wells Fargo/Bank of America account"
Red Flags
  • Sender email doesn't match your bank's official domain
  • Generic greeting instead of your name
  • Asks you to click a link and enter your login, account number, or SSN
  • Creates urgency: "Respond within 24 hours or your account will be closed"
  • Your bank already has your information — they don't need you to "verify" it by email
What To Do

Never click links in bank emails. Open your bank's app or type their website address directly into your browser. If something is genuinely wrong with your account, you'll see it when you log in. Call the number on the back of your card if you're concerned.

Worried about a bank email? Forward it to — we'll tell you if it's real.

7. Invoice & Payment Fraud

These scams target businesses and individuals with fake invoices for services never provided, or emails that impersonate real vendors but change the payment details so your money goes to the scammer's account. This is one of the most financially damaging email scams.

Example Subject Lines
  • "Invoice #INV-2026-4892 — Payment Due"
  • "Updated banking information for future payments"
  • "Past due: Payment required within 48 hours"
  • "Your subscription invoice from [real vendor name]"
Red Flags
  • You don't recognize the vendor or didn't order anything
  • A known vendor suddenly asks you to send payments to a new bank account
  • Invoice details don't match your records
  • Urgent payment demands with short deadlines
  • Requests for wire transfers or cryptocurrency payments
What To Do

If a vendor asks to change their payment details, always verify by calling them at a number you already have on file — not the number in the email. Never pay invoices you don't recognize. Verify all payment requests through a second channel.

Received a suspicious invoice? Forward it to for verification.

8. Package Delivery Scams (USPS/UPS/FedEx)

These emails or texts claim a package couldn't be delivered and ask you to click a link to reschedule delivery or pay a small fee. The link leads to a fake site that steals your personal information or credit card number.

Example Subject Lines
  • "USPS: Delivery attempt failed — reschedule now"
  • "UPS: Your package is being held — action required"
  • "FedEx: Pay $1.99 customs fee to release your package"
  • "Your package could not be delivered — update address"
Red Flags
  • You aren't expecting a package
  • Asks you to pay a fee to receive or release your package
  • No specific tracking number in the email
  • Links don't go to usps.com, ups.com, or fedex.com
  • Arrived via text message with a shortened link
What To Do

USPS, UPS, and FedEx never charge fees via email or text to deliver a package. If you're expecting a delivery, go directly to the carrier's website and enter your tracking number. Don't click links in the message.

Suspicious delivery notice? Forward it to and we'll check it.

9. Romance Scams

Romance scammers build an online relationship over weeks or months, then ask for money. They often claim to be military personnel, oil rig workers, or doctors overseas. These scams start on dating sites or social media but often move to email.

Example Subject Lines
  • "I need your help — it's urgent"
  • "I can't access my bank account from overseas"
  • "I want to come visit you but I need help with travel costs"
  • "My company hasn't paid me yet — can you help temporarily?"
Red Flags
  • You've never met this person in real life
  • They always have an excuse for why they can't video chat or meet
  • They ask for money via wire transfer, gift cards, or cryptocurrency
  • The relationship moved very fast — declarations of love within days or weeks
  • They claim to be stuck overseas due to military deployment, work, or legal problems
What To Do

Never send money to someone you've only met online. Do a reverse image search on their profile photos — scammers often use stolen photos. Talk to a trusted friend or family member before acting. Report romance scams to the FTC at reportfraud.ftc.gov.

Worried someone online might be a scammer? Forward their emails to and we'll help you evaluate.

10. Crypto & Investment Scams

These emails promise guaranteed returns on crypto or other investments. They may invite you to join a "private" trading platform, claim a celebrity has endorsed a coin, or say you have unclaimed crypto. No legitimate investment guarantees returns.

Example Subject Lines
  • "Earn $5,000/day with this Bitcoin trading system"
  • "You have 2.3 BTC unclaimed in your wallet"
  • "Exclusive investment opportunity — guaranteed 300% returns"
  • "Elon Musk's secret crypto project — limited spots"
Red Flags
  • "Guaranteed returns" — no legitimate investment can guarantee profits
  • Celebrity endorsements for crypto or trading platforms
  • Pressure to act fast: "Only 10 spots remaining"
  • Asks you to send crypto to an address or deposit money into an unfamiliar platform
  • The "platform" isn't regulated or listed on any major exchange
What To Do

Delete it. If an investment opportunity comes to you via email, it's almost certainly a scam. Real investments don't promise guaranteed returns. Never send cryptocurrency to addresses shared in unsolicited emails. Talk to a licensed financial advisor if you're interested in investing.

Got a suspicious investment email? Forward it to — we'll tell you what's really going on.

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